Terms of service

companies TLV s.r.o., IČO: 26106191, with registered office at Pitterova 2855/7, Žižkov, 130 00 Prague 3, registered v The commercial register maintained by the Municipal Court in Prague, section C, vložka 161155 (dále jen „Sellers“)

1. INTRODUCTORY PROVISIONS

1.1. These business terms of the Seller (hereinafter referred to as „Terms and Conditions“) I am amending in accordance with the provisions of Section 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, in its effective wording (hereinafter only „Civil Code“) terms of operation and use of the Findee Kids online store operated by the Seller through https://shop.findeekids.com (dále jen „E-shop“) and the terms and conditions of purchase agreements and service agreements (hereinafter only „Contract“) closed between the Seller and the customer purchasing in the E-shop (hereinafter only „Kupující“).

1.2. The provisions of the Terms and Conditions are an integral part of the Agreement from the moment of its conclusion. Deviations from the Terms and Conditions can be agreed upon in writing in the Agreement; such provisions take precedence over the Terms and Conditions.

1.3. Obchodní podmínky se vztahují on případy, kdy Buyerm is fyzická osoba, která jedná při uzavírání smlouvy mimo rámec své podnikatelské činnosti or rámec samostatného výkonu svého povolání (consumer).

1.4. These Terms and Conditions and all legal relations arising from them, including the Contract, are governed by the legal order of the Czech Republic.

1.5. If not in tIn these Terms and Conditions, unless otherwise specified, the rights and obligations of the Seller and the Buyer are governed by the relevant generally binding regulations.

2. REGISTRATION AND USER ACCOUNT

2.1. Buyers can E-You can use the shop and conclude contracts without the need for registration. If the e-shop in The given moment allows for the facilitation of using E-The shop and the closing of contracts with the Buyer can voluntarily enter into E-You can register in the shop and create your own user account (hereinafter only „User account“). Some functions E-The shop may only be available to registered users through the User Account.

2.2. For registration purposes, the Buyer will fill out an electronic form in the e-shop and sends it to the Seller via the E interface-shopuThe Buyer must correctly and completely provide all the information marked as mandatory in the registration form.

2.3. A natural person can independently complete the registration if they have reached the age of 18 on the day of completing the registration and are fully legally competent.

2.4. By submitting the registration form, the Buyer confirms that they are familiar with these Terms and Conditions and that they agree to their wording. The Buyer also confirms that they acknowledge the Information on the processing of personal data available for review, among other things. v interface E-shopu.

2.5. After sending the registration form to the Seller, the Buyer is obliged to verify their email address according to the Seller's instructions. Upon verification of the Buyer's email address, the registration will be completed (i.e., the contract for registration and the establishment of the User Account will be concluded, hereinafter only „Registrace“).

2.6. Based on the Registration, a User account is automatically created.

2.7. User account always belongs to one Buyer. A Buyer can always have only one User account.

2.8. The Buyer is responsible for the accuracy and truthfulness of all information provided in the User Account.. When any of their details change, the Buyer is obliged to update the information without unnecessary delay. The Seller is not responsible for any damage incurred. created in Due to the breach of the Purchaser's obligations according to this paragraph.

2.9. For access to the User Account, it is necessary to correctly enter the login details of the Buyer. The buyer is obliged to properly protect their login details and prevent any third party from accessing the access data. or to User account. In case of suspicion of disclosure of access data or their misuse, the Buyer must change their access data without unnecessary delay. a inform the seller about this suspicion.

2.10. The buyer is not authorized to allow any third party to use their User account. The buyer is responsible for the activity taking place v Within his User Account, regardless of whether it is made by the Buyer, another person authorized by the Buyer, or another third party.

2.11. Sellers are not liable for any damage caused by unauthorized access. k The user's account may be affected by a third party due to the Purchaser's failure to comply with the obligations arising from these Terms and Conditions.

2.12. The buyer is entitled to cancel their User account at any time, thereby terminating the Registration through the interface. E-store. This does not affect any contracts that have already been concluded.

2.13. The Seller may cancel the User account of the Buyer and thus terminate the Registration, especially in cases where the Buyer has not used their User account for more than 1 (jeden) year not utilized, or in the event that the Buyer breaches their obligations arising from these Terms and Conditions. Regarding the cancellation of the Seller's User Account, the Buyer will be informed e-mailem.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1. Presentation of goods and services on E-The shop is for informational purposes and the seller is not obliged to conclude a contract regarding the presented goods. or services. The provision of § 1732 paragraph 2 of the Civil Code shall not apply.

3.2. The prices of goods and services displayed in the E interface-shopu They are listed including value added tax and all other taxes, related fees, and other similar monetary obligations., if not stated otherwise.

3.3. The contract regarding specific goods or services is concluded based on the order of the Buyer made through the order form. vrozhraní E-shop (dále jen „Order“). The buyer must fill in all the information marked as mandatory in the order form; without these, the order cannot be completed. The order form includes mainly:

3.3.1. information about ordered goods or services and their quantity (Purchasing goods or The service is selected by adding it to the cart in the E interface.-shopu),

3.3.2. information about The required method of delivery of goods or provision of services, including information about the costs associated with the delivery of goods or services.,

3.3.3. identification data of the Buyer, delivery and billing address,

3.3.4. selected payment method including any fees associated with that method platby.

3.4. PBefore sending the Order to the Seller, the Buyer is allowed to check and change the data that the Buyer has entered into the Order, including the possibility for the Buyer to identify and correct errors that occurred while entering data into the Order. After sending the Order, the Buyer can no longer change the data entered into the Order or correct errors in the Order. All data provided v The order must be correct, complete, and up to date. The seller is not responsible for any damage caused in in connection with The provision of incorrect, incomplete, or outdated information by the Buyer.

3.5. The Buyer sends the Order to the Seller by clicking the "Pay for Order" button. By sending the Order, the Buyer confirms that they are familiar with these Terms and Conditions and RThe Seller's terms and conditions and that they agree with them, and further that they acknowledge the Information o Processing of personal data by the Seller.

3.6. The seller will confirm the receipt of the order to the buyer via e-mail.-I will send it by email to the Buyer’s address stated in the Order, without unnecessary delay after its receipt.

3.7. Contract is closed at the moment when:

3.7.1. Buyers will pay the full price for the goods or services according to the valid Order, and

3.7.2. The seller will deliver a confirmation of receipt of the order (acceptance) to the buyer.i) a Receiving payment for goods or services v Order, namely on e-Buyer’s email provided v Objednávce.

3.8. If the Buyer does not pay the price according to the Order properly or by 3 (Three) days from the date of delivery of the Order to the Seller, the Order will be canceled.

3.9. The seller is always entitled depending on the nature of the order (quantity of goods or services, The purchase price, estimated shipping costs) request the Buyer for additional confirmation of the Order (for example, in writing or by phone).

3.10. Je-If the subject of the Agreement is the provision of Digital Content that is not delivered on a tangible medium, it includes confirmation according to paragraph. 3.7.2 take the information that the Buyer expressly agrees to the commencement of performance before the expiration of the withdrawal period from the Contract and acknowledges that by granting consent, his right to withdraw from the Contract according to paragraph ceases. 11.1.2.4.

4. PRICE OF GOODS OR SERVICES AND PAYMENT TERMS

4.1. Prices of goods or serviceseb They are always displayed with the given goods or services v interface E-shopu a They remain valid for as long as they are displayed on E-shopu. The decisive factor is the price of the goods or The service is valid at the moment of sending the Order to the Seller.

4.2. The price of the Digital Content service, especially the use of software, may be in the form of a subscription or recurring flat-rate payments. Digital content may vary according to the versions of paid access. The Seller and the Buyer may agree that the price of the service is paid in advance regularly for a specified period during which access to the Digital Content lasts, and further, the payment may be automatically renewed at the end of the relevant period unless the Buyer cancels access to the Digital Content before the end of the relevant period.

4.3. The price of goods or services and any costs associated with the delivery of goods or the provision of services under the Contract will be paid by the Buyer to the Seller in one of the ways listed as offered payment options in the E interface.-shop (in the order form). If the interface E-shopu It does not specify otherwise, payments can be made using the following methods:

4.3.1. Cashless payment by card through available payment methods.

4.4. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of goods or the provision of services in the agreed amount. It is not-li v interface E-shopu (order form) stated otherwise, The purchase price already includes these costs.

4.5. In the case of cashless payment, the obligation of the Buyer is pay The purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account. The Seller shall inform the Buyer without unnecessary delay. e-Please confirm by email that the purchase price has been paid.

4.6. Není-li v E-shop uvedeno jinak, jsou platby za Goods or services are provided in Czech crowns. Any conversion fees are the responsibility of the Buyer.

5. TRANSPORT AND DELIVERY OF GOODS

5.1. Orders are processed by the Seller without unnecessary delay after the Contract is concluded. Delivery times vary depending on the type of ordered goods, and the estimated delivery times are always indicated for each individual item on E-shopu. Delivery times are stated in working days. The seller does not ship the goods to the buyer before receiving payment for the price according to the order.

5.2. In the event that the Seller is unable to meet the expected delivery deadline for various reasons listed on E-The shop will comply, will contact the Buyer and inform them about the actual shipping date of the ordered goods.

5.3. The method of transport and delivery of goods is chosen by the Buyer in the Order according to the options offered by the Seller at that moment in time. E-shop.

5.4. In the event that the method of transport is arranged based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

5.5. Je-If the Seller is obliged to deliver the goods to the place designated by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery. In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the Order, the Buyer is obliged to cover the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery.

5.6. The Seller shall deliver the goods to the Buyer only after the carrier has handed the goods over to the Buyer. V In the event that the Buyer picks up the goods in person from the Seller, the Seller shall fulfill their obligation to hand over the goods to the Buyer at the moment when the Buyer is allowed to dispose of the goods.

5.7. Additional rights and obligations of the parties in the transport of goods may be regulated in the special delivery conditions of the Seller, which are-issued by the Seller.

5.8. Je-If the Seller is delayed in delivering the goods, the Buyer may withdraw from the Contract if not fulfilled.-li The seller does not fulfill their obligation even within the additional reasonable period granted by the buyer. The buyer may withdraw from the contract without an additional period only in the event that PThe seller refuses to fulfill or is the fulfillment at the designated time essential considering the circumstances at the conclusion of the Contract or the Buyer has communicated Pto the seller before the conclusion of the Contract, that the delivery within a certain time is essential. The seller will return without unnecessary delay after the withdrawal from the Contract to the Buyer all monetary performances that the Buyer has paid under the Contract.

6. ACCEPTANCE OF GOODS UPON DELIVERY BY CARRIER

6.1. The buyer is obliged to check the condition of the shipment (number of packages, integrity of the tape, undamaged packaging) according to the Contract and the document from the carrier without unnecessary delay after the delivery of the goods by the relevant carrier or delivery service provider.

6.2. The buyer is entitled to refuse to accept goods that are visibly damaged, or if the transport packaging is visibly damaged in a significant way, which raises a reasonable suspicion that the shipment has been unlawfully tampered with, or that the goods inside are damaged (this also applies to for pcases where it is visible on the shipment that it has been exposed to the effects of weather or water). If the Buyer still accepts such a damaged shipment from the carrier, they are obliged to describe the damage in the handover protocol of the carrier and notify the Seller without undue delay at the contact email.-mailu The seller recommends also obtaining photographic documentation of the package and/or the damaged packaging.

7. QUALITY OF GOODS UPON RECEIPT

7.1. The seller is responsible to the buyer for the fact that the goods do not have defects upon their receipt by the buyer. The seller is particularly responsible to the buyer that the goods:

7.1.1. corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed properties,

7.1.2. It is suitable for the purpose for which the Buyer requests it and with which the Seller agrees, and

7.1.3. It is delivered with the agreed accessories and instructions for use, including installation instructions.

7.2. The seller responds to the buyer that in addition to the agreed properties:

7.2.1. is the goods suitable for the purpose for which goods of this kind are usually used, taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the given industry, is not-technical standards,

7.2.2. The quantity, quality, and other properties of the goods, including durability, functionality, compatibility, and safety, correspond to the usual characteristics of goods of the same type that the Buyer can reasonably expect, taking into account public statements made by the Seller or janother person in the contractual chain, especially through advertising or labeling,

7.2.3. The goods are delivered with accessories, including packaging, instructions, and other usage guidelines that the Buyer can reasonably expect..

7.3. Sellers není vázán veřejným prohlášením podle odst. 7.2.2, prove-if, že si ho nebyl vědom or že bylo v době uzavření Smlouvy upraveno alespoň srovnatelným způsobem, jakým bylo učiněno, anebo že na rozhodnutí o koupi could not mét vliv.

7.4. Paragraph 7.2 shall not be used in the event that the Seller specifically informed the Buyer before the conclusion of the Contract that a certain characteristic of the goods differs and the Buyer expressly agrees to this when concluding the Contract. souhlasil.

7.5. Projeví-If a defect occurs within one year from the takeover, it is assumed that the goods weredefectiveis already at the time of acceptance, unless the nature of the goods or defects excludes it. This period does not run for the time during which the Buyer cannot use the goods, in the event that a defect has been rightly pointed out.

8. RIGHTS FROM DEFECTIVE PERFORMANCE IN CASE OF GOODS

8.1. If the goods do not have the properties according to Art. 7 These Terms and Conditions have a defect.

8.2. The buyer can point out a defect that occurs in the goods during 2 (dvou) from receipt.

8.3. The right from defective performance does not belong to the buyer:

8.3.1. if you caused the defect yourself,

8.3.2. in case of wear and tear of the goods caused by its usual use.

8.4. Má-If the goods have a defect, the Buyer may request its removal. Depending on their choice, they may request:

8.4.1. delivery of new goods without defects or

8.4.2. repair of goods,

if the chosen method of defect removal is impossible or disproportionately costly compared to the other; this will be assessed especially with regard to the significance of the defect, the value that the goods would have without the defect, and whether the defect can be removed in another way without significant difficulties for the Buyer.

8.5. The seller may refuse to remove the defect, it is-It is impossible or disproportionately costly, especially considering the significance of the defect and the value that the goods would have without the defect.

8.6. To remove the defect, the Seller will take the goods at their own expense.

8.7. The buyer may request a reasonable discount or withdraw from the Contract if:

8.7.1. The seller refused to remove the defect or did not remove it in accordance with sections 8.5 and 8.6,
8.7.2. The defect occurs repeatedly,
8.7.3. is a defect a substantial breach of the Contract, or
8.7.4. It is from the statement of the Seller or from circumstances evident that the defect will not be removed v Within 30 days from the submission of the complaint or without significant difficulties for the Buyer.

8.8. The average discount is determined as the difference between the value of the goods without defects and the defective goods received by the buyer.

8.9. The buyer cannot withdraw from the Contract, it is-If the defect of the goods is insignificant; it is assumed that the defect is not insignificant.

8.10. Odstoupí-If the Buyer withdraws from the Contract, the Seller will return the purchase price to the Buyer without undue delay after receiving the goods or after the Buyer proves that he has sent the goods.

9. GOODS WITH DIGITAL FEATURES AND DIGITAL CONTENT SERVICE

9.1. Tento čl. 9 adjusts different conditions, kdy je The subject of the Contract is goods (i.e. tangible movable property), which is connected with Ddigital content or service Ddigital content in such a way that it could not perform its functions without them (in these Terms and Conditions only „Goods with digital properties“), or when is The subject of the Agreement on Access dat in digital form k Purchasing for his own needs (in these Terms and Conditions only „Digital content“) nebo Providing the service of Digital Content, which means enabling the Buyer to create, process, or store data in digital form or to access, share data in digital form uploaded or created by the Buyer or another user of this service, or any other interaction with this data.. Ostatní uEstablishment of Business Conditions for Goods with Digital Properties a Digital serviceof the content I will use similarly, není-li v tomto čl. 9 obsažena zvláštní úprava nebo if it does not exclude their nature. With Regarding the agreed subject of the Contract, the Seller may provide the Buyer with a Digital Content service that is not related to the purchase of goods (typically usage software).

9.2. Neurčí-If the sellers sell differently, it is digital content that is software, Accessible without unnecessary delay after the conclusion of the Contract. V případě software Digital content is made available based on downloads through some k designated markets (Google Play, App Store, etc.). Selling access and in During the fulfillment of the Agreement, the Seller will always make available to the Buyer version Digital content, která je compatible with the current version of web browsers Google Chrome and Microsoft Edge; The seller guarantees compatibility s ostatnímy versions webovými prohlížeči, which are older than 5 years. Sellers jis authorized to stipulate that the Buyer may use the Digital content, which is especially software, exclusively after prior registration Buyerho; without dokončení registration is not the Buyer software accessible. Costs for ensuring access to software (especially the fees for internet connection) is borne by the Buyer.

9.3. V maximálním rozsahu povoleném českým právním řádem Sellers noodpovídá for any damage caused to the Buyer in connection with Using the Digital Content service.

9.4. Rights from defective performance in the case of Goods with digital features and Digital content services

9.4.1. The seller commits to making reasonable efforts to ensure that the Digital content is always availableý, functional and safe. The buyer acknowledges that even with this effort from the Seller, the Digital Content service may not always be fully available. dispozici, for example, some of its functions may not be available mainly due to the necessary maintenance of the hardware and software of the Seller or third parties, or fully secure.

9.4.2. The seller is responsible to the buyer for the fact that the digital content is available for the duration of Contracts without defects. Sellers primarily respond to the Buyer that Digital content:

9.4.2.1. corresponds to the agreed description and scope, as well as quality, functionality, compatibility, interoperability, and other agreed properties,

9.4.2.2. is suitable for the purpose for which the Buyer requests it and with which the Seller complies agreed, and

9.4.2.3. is provided with the agreed accessories and instructions for use, including installation instructions, and with user support.

9.4.3. The seller is responsible to the buyer for the agreed properties.:

9.4.3.1. is Digital content suitable for the purpose for which this type of Digital content is usually used, taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the given industry, unless there are technical standards,

9.4.3.2. Digital content in terms of scope, quality, and other performance parameters, including functionality, compatibility, accessibility, continuity, and security, corresponds to the usual characteristics of digital content of the same kind that the Buyer can reasonably expect, also considering public statements made by the Seller or another person in the same contractual chain, especially advertising or labeling,

9.4.3.3. Digital content is provided with accessories and instructions for use that the Buyer can reasonably expect, and

9.4.3.4. DDigital content corresponds to the trial version or preview that the Seller made available before the conclusion. Smlouvy.

9.4.4. The seller is not bound by a public statement according to paragraph. 9.4.3.2, prokáže-if you were not aware of it or if it was adjusted in a comparable manner at the time of the conclusion of the Agreement, as it was done, or if the decision to conclude the Agreement nemohlo mít vliv.

9.4.5. Paragraph 9.4.3 shall not apply if the Seller specifically informed the Buyer before the conclusion of the Contract that certain characteristics of the Digital Content differ and the Buyer expressly agreed to this when concluding the Contract.

9.4.6. Buyers can point out a defect that appears or occurs in Digital Content during the duration of the Contract. It is-If it is a one-time filling, they can point out a defect that will manifest in the Digital content within 2 (two) years from the availability. They have-If the Digital content or Digital content service is to be provided continuously for a certain period according to the Agreement, it is considered that the Digital content or Digital content service is provided defectively, it will manifest-if a defect occurs in době 2 (two) let from accessibility; má-If it is fulfilled for a period longer than 2 (two) years, the Buyer has the right to a defect that occurs or manifests during this time.

9.4.7. Má-If the digital content has a defect, the Buyer may request its removal, unless this is impossible or disproportionately costly.. The obligation to remove the defect is fulfilled by providing proper instructions on how to correct the defect, it is-If there is a defect that can be removed in this way.

9.4.8. The buyer may request a reasonable discount or withdraw from Contracts in the scope defective filling, tedy v scope according to duration and extent defects, if

9.4.8.1. Prodávající The defect was not removed according to section 9.4.7 or it is evident from the Seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the Buyer,

9.4.8.2. The defect may manifest even after removal, or

9.4.8.3. is a defect a substantial breach Smlouvy.

9.4.9. The average discount is determined as the difference between the value Ddigital content without defects and defective DDigital content provided to the Buyer. Has-to be DDigital content provided for a certain period, the duration during which it was provided defectively will be taken into account; the buyer is entitled to a discount even in the event that they withdraw from Smlouvy.

9.4.10. The buyer cannot withdraw from Contracts, if there is a defect Dinsignificant digital content. MI apologize for the fact that the defect is not insignificant.

9.4.11. Odstoupí-li Kupující od Smlouvy, Prodávající se zdrží užívání obsahu odlišného od osobních údajů Buyerho, který byl vytvořen Buyerm při užívání Ddigital content; this does not apply in the case that

9.4.11.1. The content is unusable without this Digital content,

9.4.11.2. The content relates exclusively to the activities of the Buyer when using the Digital Content,

9.4.11.3. Sellers may mix content with other data and can only be separated by making an unreasonable effort, or

9.4.11.4. It was created together with other individuals who can continue to use the content.

9.4.12. Odstoupí-li Kupující od Smlouvy, Sellers Buyersmu prevent further use Ddigital content, especially by giving it Ddigital content or user account in software unavailable.

9.4.13. Odstoupí-li Kupující from Contractsy, the use is delayed Ddigital content, including its provision to a third party.

9.4.14. Monetary amounts that the Seller is obliged to refund to the Buyer due to defective performancemu, The Seller will return at their own expense without unnecessary delay, no later than 14 (fourteen) days from the day when the Buyer applied at Prodávajícího Relevant rights from defective performance. It will use the same method as the Buyer. paid the price, unless the Buyer expressly agrees otherwise and incurs no costs as a result.

9.5. Update of Digital Content

9.5.1. Je-li předmětem Smlouvy Zboží s digitálními vlastnostmi, Prodávající zabezpečí, že budou Buyermu poskytovány ujednané aktualizace Digitálního obsahu nebo služby Digitálního obsahu.

9.5.2. In addition to the agreed updates, the Seller will ensure that the Buyer is provided with updates that are necessary for the Goods with digital features to retain their properties according to Article. 7 These Terms and Conditions, and that he will be notified of their availability:

9.5.2.1. for a period of 2 (two) let, mají-would be according to the Agreement Ddigital content or service DDigital content is provided continuously for a certain period, and it is-li agreed to provide for a longer period 2 (two) years, throughout this time,

9.5.2.2. for the duration that the Buyer can reasonably expect, if the Digital content or Digital content service is to be provided once according to the Agreement; this will be assessed based on the type and purpose of the goods, the nature of the Digital content or Digital content service, and taking into account the circumstances at the conclusion of the Agreement and the nature of the obligation.

9.5.3. Paragraph 9.5.2 will not be used in the event that the Seller specifically informed the Buyer before the conclusion of the Contract that updates would not be provided and the Buyer expressly agreed to this when concluding the Contract.

9.5.4. The seller is entitled to designate a new version as a mandatory update. In such a case, the buyer is not entitled such reject update a is required to update Digital content and replace the original version with a new version without unnecessary of delay. Did not perform-li Buyer mandatory update according to this paragraph in Average time, has no rights from a defect that arose solely as a result of non-performance aktualizace, Digital content then It may not be safe and/or functional; tIn the case that the Buyer was not informed about the update or the consequences of not implementing it, or if the update was not implemented or was implemented incorrectly due to deficiencies in the instructions, it does not apply.

9.6. Changes to Digital Content:

9.6.1. The seller is entitled to make changes to the Digital content at any time, even without prior notice. This occurs automatically and these Terms and Conditions also apply to na Changed Digital content. Will not establish-If the sellers sell otherwise, the buyers are not entitled to refuse the changes.; The buyer has the option to terminate the use of Digital Content, worsens-if the change in his access to Digital content or its use is not insignificant, within 30 (thirty) days from the day he was informed of the change or from the moment the Digital content was changed, whichever occurs later. Terminates-li user Contract, the paragraphs will be used 9.4.11 až 9.4.14 obdobně.

10. PROCEDURE FOR CLAIMING AND HANDLING COMPLAINTS

The rights and obligations of the Seller and the Buyer arising from the exercise of rights due to defective performance by the Buyer are governed by the Seller's Complaints Procedure, which is available at I'm sorry, but I can't access external links. However, if you provide the text you want translated, I'd be happy to help!

11. WITHDRAWAL FROM THE CONTRACT
11.1. Withdrawal from the Contract by the Buyer

11.1.1. The buyer has the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the goods or services in accordance with the provisions of § 1829 paragraph 1 Oof the Commercial Code, provided that in the case where the subject of the Contract involves several types of goods or the delivery of several parts, this period runs from the day of receipt of the last delivery of goods.

11.1.2. However, the buyer does not have the right to withdraw from the Contract according to the provisions of § 1837 of the Civil Code if the subject of the Contract is:

11.1.2.1. providing services, if they were provided in full, a to za assuming that the fulfillment began with the previous explicit consent The Seller informed the Buyer before the expiration of the withdrawal period for the Contract and before the conclusion of the Contract that the right to withdraw from the Contract is extinguished by the provision of performance.

11.1.2.2. Delivery of goods made according to the requirements of the Buyer or tailored to their personal needs,

11.1.2.3. Delivery of goods in sealed packaging, which for health protection or hygiene reasons is not suitable for return after the Buyer has broken the seal.

11.1.2.4. delivery Digitálního obsahu, který není dodán na hmotném nosiči, poté, co bylo započato s plněním, and that for předpokladu, že:

11.1.2.4.1.1. The fulfillment began with the prior explicit consent of the Buyer before the expiration of the withdrawal period from the Contract,

11.1.2.4.1.2. The buyer has been informed that the right to withdraw from the Contract expires, and

11.1.2.4.1.3. The seller provided him with a confirmation according to sections 3.7.2 and 3.10.

11.1.3. Odstoupí-If the Buyer withdraws from the Contract, the subject of which is the delivery of Digital Content, the Buyer does not bear in connection with I will not incur any costs if the Digital content was not delivered on a tangible medium and the Seller provided it before the expiration of the withdrawal period from the Contract, even though the Buyer did not expressly request it, or was not expressly made aware that the right to withdraw from the Contract would expire.

11.1.4. Je-if Sellers are delayed in making Digital content available in in contradiction with paragraph 9.2, the Buyer may withdraw from the Contract, or its part, to the extent of Digital content, odstoupit, nesplní-The Seller shall fulfill their obligation without unnecessary delay after being called upon by the Buyer to do so or within an additional period agreed upon by the parties. The Buyer may withdraw from the Contract immediately without an additional period only if it is evident from the Seller's statement or from the circumstances that the Seller will not provide the Digital content or it follows from...-from the agreement of the parties or from the circumstances at the conclusion Smlouvy, That the filling at the designated time is essential.

11.1.5. Notification of withdrawal from the Contract must be sent to the Seller within the withdrawal period. The Buyer may use the sample form available for withdrawal from the Contract. na https://shop.findeekids.com/policies/refund-policy

11.1.6. . The signed notice of withdrawal from the Contract can be sent by the Buyer, among other things na The address of the Seller's registered office or as an attachment in PDF format on e-mail: support@findeekids.com.

11.1.7. In In the event of withdrawal from the Contract, the Contract is canceled from the beginning. The goods must be returned to the Seller within 14 (fourteen) days from the withdrawal from the Contract. Returns of goods in the form of cash on delivery will not be accepted by the Seller. Withdraws-If the Buyer withdraws from the Contract, the Buyer bears the costs associated with the return of the goods to the Seller, even in cases where the goods cannot be returned by the usual postal route due to their nature.

11.1.8. If the Buyer withdraws from the Contract, the Seller will return the received monetary funds to the Buyer without undue delay, no later than 14 (fourteen) days from the withdrawal from the Contract. However, the Seller is not obliged to return the monetary funds to the Buyer before the Buyer hands over the goods or proves that he has sent the goods to the Seller.

11.1.9. The Seller is entitled to conduct an examination of the returned goods, especially for the purpose of assessing any damage or wear of the returned goods. The Seller is entitled to unilaterally offset any claim for damages incurred on the goods against the Buyer’s claim for the return of the purchase price.

11.2. Withdrawal from the Contract by the Seller

11.2.1. The buyer acknowledges that the seller has the right to withdraw from the contract within the deadline. 30(thirty) days from its conclusion, if it was caused by a technical error E-shop k the incorrect display of the goods offer and consequently to the conclusion of the Contract under conditions that the Seller clearly did not intend to conclude - typical in cases where it is on E-The shop consequently displays a purchase price of goods that is evidently disproportionately low compared to the value of the goods, unless it is stated that it is a clearance or discount promotion, also in the case of an incorrect currency conversion of the goods, or in the case of other errors in the offer of goods on E-shop. In such a case, the Seller will inform the Buyer about the situation that has arisen.-mailed. The contract expires od At the moment of delivery of such notification to the Buyer. The Seller will return the entire price of the goods paid by the Buyer no later than 30 (thirty) days from the withdrawal by the Buyer.

11.2.2. The other legal options for termination of the Contract or withdrawal from the Contract by the Seller are not affected hereby.

12. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

12.1. The Buyer acquires ownership of the goods upon payment of the full purchase price of the goods. The risk of damage to the item passes to the Buyer at the moment of taking over the goods, or if not taken over.-If the Buyer purchases goods, although the Seller has allowed him to handle them.

12.2. The seller is not responsible for the use of the goods in a manner that does not correspond to the intended purpose of the goods, or which is in discrepancy with the instructions for the use of the goods provided by the Seller. The Seller is also not liable for any damage or defects in the goods arising from the use of the goods in such an improper manner.

12.3. In In the event that the Seller is unable to fulfill the Contract properly and on time due to force majeure (as extraordinary, unpredictable, and insurmountable obstacles arising independently of the Seller's will), they will inform the Buyer without unnecessary delay. All deadlines k The obligations of the Seller are extended for the duration of the force majeure. The provisions of § 2913 of the Civil Code are not affected by this.

12.4. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820 paragraph 1 letter n) of the Civil Code.

12.5 The Buyer agrees to the use of remote communication means when concluding the Contract. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Contract (especially costs for internet connection, costs for phone calls) shall be borne by the Buyer, and these costs do not differ from the basic rate of the relevant remote communication service providers.

12.6. The contract can be concluded in the Czech language. The concluded contracts are archived by the Seller in electronic form. The Buyer is provided with e-Email confirmation of the conclusion of the Contract according to these Terms and Conditions, The user can access the concluded contracts through the User Account on E-shopu.

13. USE AND OPERATION OF THE E-SHOP

13.1. E-shop, including its content and software ensuring its operation, They are intangible assets protected by law, primarily as copyrighted works.and in the sense of Copyrighthis lawa, possibly like other intangible assets protected by lawem.

13.2. The buyer is E-shop a additional protected assets v do not use occupied only for the duration, for the purposes, to the extent and in the ways necessary for the use of E-shop in accordance with these Terms and Conditions (tj. k realization of purchases, browsing goods, RRegistration and use of the User Account according to Business terms). The buyer is not entitled to E-shop and its content are primarily for use to commercial purposes (whether for their own benefit or for the benefit of a third party). The buyer is not entitled to grant any sublicenses to third parties neither transfer the license to a third party. The buyer must not enter E-to interfere with or modify the shop or its content in any way, to perform decompilation, connect it with another work or include it in a collective work.

13.3. Sellers make reasonable efforts to to ensure that it is E-shop available and functional. However, the buyer is aware that E-shop may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, or third parties. To the Buyer v In case of unavailability or malfunction of E-The shop does not incur any claims for defective performance or compensation for damages.

14. PROTECTION OF PERSONAL DATA

14.1. Information on the processing of personal data of the Buyer or persons acting on behalf of the Buyer in connection with the conclusion and fulfillment of the Contract can be found in the document "Information on the processing of personal data" which is available at https://shop.findeekids.com/policies/privacy-policy

15. CONSUMER DISPUTE RESOLUTION

15.1 In the event that a consumer dispute arises between the Buyer and the Seller from the Contract, which cannot be resolved by mutual agreement, the Buyer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is: Czech Trade Inspection, Central Inspectorate - ADR Department, address: Štěpánská 15 120 00 Prague 2, website: www.coi.cz.

15.2 K the out-of-court resolution of disputes, the online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can also be used. The contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes) is the European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz.

16. MUTUAL COMMUNICATION

16.1. All designations between the Buyer and the Seller that relate k These Terms and Conditions, regarding the Contract or Registration, or any that are to be made based on them, must be made in written form and delivered to the other party. The requirement for written form is also fulfilled if the notification is sent in electronic form as an attachment to an email.-email messages in PDF format through the following contacts:

16.1.1. contact details of the Seller: e-mail: support@findeekids.com, phone number: +420 777 644 667,

16.1.2. kontaktní e-Buyer’s email provided v Order or User Account.

16.2. Kupující a Prodávající se zavazují, že v případě změny contactch údajů budou o této změně druhou stranu informovat (tj. aktualizují své údaje v Uživatelském účtu) nejpozději do 3 (tří) pracovních dnů.

16.3. VThe invoices will be sent electronically to e-the email address of the Buyer provided v Order, resp. User account.

17. COMMON AND FINAL PROVISIONS

17.1. The buyer agrees that the seller has the right to assign the contract or any part thereof to a third party.

17.2. The seller is entitled to supplement or change these Terms and Conditions at any time. This supplement and/or change will be published in the E interface.-The shop and information about this supplement and/or change will also be sent to the registered Buyer at their contact email.-mail uvedený v User account. As of the effective date of the new version of the Terms and Conditions, the previous version of the Terms and Conditions will cease to be effective. In the event that the Buyer does not agree with the changes, they have the right to terminate the Registration at any time. Changes to the Terms and Conditions do not affect Contracts concluded while the original Terms and Conditions were still in effect.

17.3 If any provision of these Terms and Conditions is invalid or unenforceable, such fact shall not affect the validity or enforceability of the remaining provisions of the Terms and Conditions.

17.4 This wording of the Terms and Conditions comes into effect on 1.8.2024

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